Real-world success stories

How our clients drive meaningful change

Who We are —

Behind the scenes of complex change

We help leadership teams navigate complex transitions — from process redesign to implementing new systems and roles.
This page includes selected examples of how companies have worked through challenges with our support.
The names are anonymized, but the stories are real.

Two business professionals analyzing financial papers in a modern office setting.
— Case Study 1 —

Canadian logistics company overcomes internal resistance to new software rollout

A mid-sized logistics tech company based in Canada, with around 120 employees across operations and product teams. We worked directly with department heads and team leads to support a major digital transition.

What they were facing

  • Low adoption of a newly implemented internal platform
  • Conflicting expectations between leadership and mid-management
  • Unclear ownership of rollout tasks
  • Passive resistance from operational staff
A diverse group of business professionals engaged in a strategic meeting.
Top view of a diverse team collaborating in an office setting with laptops and tablets, promoting cooperation.

How we worked together

We started with short interviews and workshops to uncover where the friction was coming from.
Together with the client’s internal project team, we created a clearer rollout strategy, clarified roles, and set realistic checkpoints to track progress.
We also supported middle managers in navigating resistance within their teams.

Scope of work

  • Process mapping
  • Internal interviews
  • Workshop facilitation
  • Change readiness coaching
  • Team alignment sessions

What changed

  • From 25% active users to 85% within 6 weeks
  • Project responsibilities were redistributed to the right people
  • Leadership had better visibility into roadblocks
  • Teams moved from passive resistance to proactive adoption
— Case Study 2 —

European consulting firm aligns cross-border teams around new service offering

A professional services firm with approximately 200 employees across 4 European offices. The leadership team was launching a new service line and needed to align multiple departments around shared delivery standards.

What they were facing

  • Confusion about who owns what across regions
  • Delays in client delivery due to inconsistent processes
  • Frustration among senior consultants about shifting priorities
  • Lack of shared vocabulary and KPIs
Young woman with glasses deeply focused on a laptop surrounded by art supplies in a home office.
Conceptual image of a hand pointing towards a toy plane on a chalkboard background, symbolizing travel and direction.

How we worked together

We co-designed a new service delivery flow with senior stakeholders from each office.
Workshops were used to map the current state, name friction points, and define “non-negotiables” for consistency.
We also supported internal communication planning so that teams knew what was changing and why.

Scope of work

  • Workshop design and facilitation
  • Cross-team alignment planning
  • Internal communications support
  • Documentation of shared processes and metrics

What changed

  • A single, documented delivery process adopted across all 4 offices
  • Improved handoffs between departments
  • Faster onboarding of new hires into the new service model
  • Higher confidence in client delivery, as reported by senior consultants
— Case Study 3 —

Industrial equipment company streamlines internal coordination across five facilities

A global manufacturing company specializing in industrial automation equipment, with approximately 500 employees across five production sites. We worked with plant managers, internal IT, and the operations leadership team.

What they were facing

  • Inconsistent implementation of internal SOPs across locations
  • Delays in production planning due to disconnected data systems
  • Difficulty assigning accountability for delays or defects
  • Tension between on-site managers and central ops team

How we worked together

We conducted site-level assessments and hosted structured feedback sessions with key stakeholders from each facility.
Based on recurring patterns, we helped the client define a common coordination framework with built-in feedback loops.
A pilot version of the new system was tested at two locations before scaling company-wide.

Scope of work

  • Cross-site process analysis
  • Role clarification workshops
  • Change readiness pulse-check
  • Pilot coordination support
  • Playbook documentation

What changed

  • Production planning moved from ad hoc to standardized weekly coordination
  • Site leads reported greater confidence in accountability handoffs
  • Communication friction between central ops and plants dropped significantly
  • Three locations adopted the new system within the first 6 weeks
— Case Study 4 —

B2B SaaS company clarifies product strategy and reduces internal churn

A Series B B2B SaaS company with ~80 employees, operating across Europe and North America. We worked with product leadership, the growth team, and the CEO.

What they were facing

  • Internal misalignment about product vision and roadmap priorities
  • Frequent pivots causing frustration across teams
  • High turnover in product and marketing roles
  • Difficulty making decisions that stuck across functions
A multicultural office team engages in a collaborative brainstorming session around a conference table.

How we worked together

We started by interviewing cross-functional leaders and reviewing past strategy docs.
We then facilitated a 2-day offsite with founders and senior leaders to make key product positioning decisions.
Follow-up included team-level alignment sessions and support for communicating and operationalizing the new direction.

Scope of work

  • Cross-team interviews
  • Strategy offsite design and facilitation
  • Product narrative development
  • Alignment brief creation
  • Org-wide rollout support

What changed

  • From 25% active users to 85% within 6 weeks
  • Clear product thesis agreed upon and documented
  • 3-month roadmap locked in with no revisions
  • Churn among senior team dropped by 40% over 6 months
  • Faster go/no-go decisions on new features

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